Privacy Notice

Introduction

At Clucky Treats, we value your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, store, and protect the data you provide when using our website and services. By placing an order or contacting us, you agree to the practices described in this notice.

What Data We Collect

Personal Information You Provide

• Name (to address you and process orders)
• Phone number (to confirm orders and coordinate delivery)
• Email address (to send order confirmations and respond to inquiries)
• Delivery address (to fulfill your order)
• Order details and preferences (to prepare your treats exactly as requested)
• Any special requests or messages you include in the order form

Information Collected Automatically

• IP address (for security and analytics purposes)
• Browser type and version (to ensure website compatibility)
• Pages visited and time spent (to improve our website experience)
• Cookies and similar technologies (see our Cookie Preferences page)

How We Use Your Data

We use your personal information for the following purposes:

• Order Processing: To receive, confirm, prepare, and deliver your orders
• Communication: To contact you regarding your order status, delivery timing, and any questions
• Customer Service: To respond to your inquiries and resolve any issues
• Website Improvement: To analyze how visitors use our site and make improvements
• Legal Compliance: To comply with applicable laws and regulations in Turkey

Data Storage and Protection

How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfill the purposes described in this notice. Order information is kept for accounting and legal purposes as required by Turkish law (typically 10 years for financial records). Contact information for inquiries is deleted after 2 years of inactivity.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure server hosting, access controls, and regular security reviews.

Sharing Your Data

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

• Delivery Partners: Your name, address, and phone number may be shared with our trusted delivery partners to complete your order
• Legal Requirements: If required by law, court order, or government authority
• Business Protection: To protect the rights, property, or safety of Clucky Treats, our customers, or others

Your Rights

Under Turkish data protection law (KVKK) and applicable regulations, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@cluckytreats.pro.

Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. For detailed information about the cookies we use and how to manage them, please visit our Cookie Preferences page.

Changes to This Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new "Last updated" date. We encourage you to review this notice periodically.

Contact Us

If you have questions about this Privacy Notice or how we handle your personal data, please contact us: